Refund & Return Policy

Refunds and Replacement Tickets

  1. The Organiser will not replace lost, destroyed, damaged or stolen Tickets.
  2. The Organiser reserves the right in its sole discretion to change the details of the Event, including without limitation the time, the Event Grounds, any aspect of the Haunted Houses, the amount and types of attractions, the Event layout or any other aspect of any Event facility or attraction (jointly “Event Details”) without notice to you before or after you have purchased a Ticket. The Organiser will not be required to provide refunds or other compensation to Attendees if the Event Details are changed.
  3. The Organiser will not provide any refunds or other compensation to any Attendee for any reason other than where the Organiser cancels the Event in its entirety due to a Force Majeure Event as described in clause 13 below.
  4. The Organiser reserves its rights to make changes to or cancel the Event at any time due to a Force Majeure Event. In the event the Organiser cancels the Event in its entirety in accordance with this clause, you hereby agree and acknowledge that you shall only be entitled to a refund of the value of the Ticket less any booking fee (at the price you purchased it). Force Majeure Event” shall mean anything which in the Organiser’s sole discretion makes it logistically impossible to continue to operate the Event either in its entirety or its advertised form outside the Organiser’s reasonable control including without limitation, fire, bad weather, damage to Event Site caused by bad weather, rain, flood, drought, storm, lightning, act of god, explosion, sabotage, accident, labour dispute, revocation of permits, council or police rulings or war.