Last updated: 26 october 2018
(a) Dale Pope Events Pty Ltd (ACN 161 566 267) (us/we/our) operates a business which provides the following:
(i) organises and hosts the “Spooktober” Halloween event (Event), where you can purchase tickets for entry into the haunted houses and other attractions located at the Event (Tickets); and
(ii) access to a website for promoting the Event and for purchasing Tickets, located at www.spooktober.com.au
(b) We are not bound by the Privacy Act 1988 (Cth) (Privacy Act). However, we take the privacy of personal information seriously.
(c) We will handle personal information that we collect or obtain in connection with the provision of our Website and your purchasing of Tickets (Services) in accordance with this Privacy Notice (Notice). For the purposes of this Notice, “personal information” has the meaning as defined in the Privacy Act.
(d) This Notice also contains information about how you may access and seek correction of your personal information held by us, and how to contact us in relation to any privacy-related concerns.
(e) This Notice should be read in conjunction with the Terms and Conditions of Ticket Sales and Entry, located at www.spooktober.com.au/info/terms-conditions (Terms and Conditions).
(f) If we change this Notice, we will display notice of this on our Website or otherwise notify you in writing.
(g) If you provide a pseudonym to us or wish to remain anonymous in the course of requesting our Services, we may not be able to provide the full extent of our Services, however your general use of the Website will not be limited.
2. How do we collect your personal information?
(a) We collect your personal information in the following circumstances:
(i) when you purchase Tickets to the Event;
(ii) where you complete a form or registration process in relation to our Services or otherwise;
(iii) where you have inquired or otherwise communicated with us in person, over email or phone, or otherwise;
(iv) where you are interacting with the Website, through the use of browser ‘cookies’ or trackers;
(v) in such other situations, which we will inform you from time to time, where we collect personal information from you that is reasonably necessary for the proper supply of our Services.
3. What personal information do we collect?
(a) The kinds of personal information we may collect from you will depend on your relationship with us and the nature of your interaction with us.
(b) We usually collect and store the following types of personal information: names, addresses, e-mail addresses, phone numbers, geographical information, and other personal information that you may voluntarily provide to us to assist in providing our Services.
4. What do we do with your personal information?
(a) We will not sell or trade your personal information to any third party, organisation or individual without your consent, other than if we are required to do so by law.
(b) We may use and disclose your personal information for the following purposes:
(i) providing our Services to you;
(ii) for purchasing Tickets;
(iii) to provide you with further information about any products and services you requested;
(iv) to personalise your experience of our Services;
(v) to respond to feedback and complaints;
(vi) for the development of new services or products;
(vii) for enforcement of our Terms and Conditions;
(viii) for enforcement of contractual agreements for our Services;
(ix) for direct marketing purposes;
(x) to notify you of important changes to our Website or content on the Website that may be of interest to you;
(xi) to understand customer trends and patterns so we can continue to develop our marketing and advertising strategies; and
(xii) for any other purpose for which you give your consent.
(c) We may also disclose your personal information:
(i) to third parties used to assist with providing our Services that you have requested, including:
(A) our payment provider for processing payment of Tickets on the Website (Payment Provider);
(C) our website hosting provider; and
(D) technology service providers;
(ii) to any duly authorised law enforcement officer, or any other person, authorised by any law to obtain your personal information from us;
(iii) to lessen or prevent serious threats to the health and safety of an individual or the general public; and
(iv) to assist in locating missing individuals.
5. Do we send your personal information to parties outside Australia?
(a) From time-to-time, we use third-party service providers to assist with:
(i) providing our Services that you have requested;
(ii) processing payment for purchase of Tickets on our Website (being our Payment Provider);
(iii) for digital cloud storage, web hosting or other technology-related services in connection with providing our Services.
We may disclose your personal information to these third party service providers who may operate outside of Australia, or operate in Australia with digital servers located outside of Australia.
(b) As some of our third-party service providers operate globally, we cannot say with certainty where their servers are located or the countries out of which they operate at any given time. Further, these locations may be subject to change without notice to us.
6. Are we responsible for third parties websites and social media links?
This Notice applies solely to personal information collected with regard to providing our Services. We are not responsible for the collection of information and/or the privacy practices of our Payment Provider or any third parties whose websites may be linked on our Website, our social media accounts (e.g. Facebook, Twitter, YouTube) or in our e-mail communications to you. We refer you to the privacy policies for the relevant third parties.
7. Will we send direct marketing communications to you?
(a) Your personal information may be used by us to offer you new products and services, notify you of new developments and updates to our Services, or to make other promotional communications to you related to our Services.
(b) If you do not wish to receive direct marketing communications from us, you may opt-out any time by clicking the link for opting-out in our e-mail communications sent to you, or by contacting us (see section 11).
8. Do we collect personal information through cookies and analytics tools?
(a) When you visit our Website, we may collect information about your computer, page visits and internet connections using browser “cookies”. We will collect this information in order to improve the operation of our Website, direct the most appropriate content to you, and to remember your preferences for the next time you access our Website.
(b) We may use Google Analytics to collect data about visitor traffic to our Website as part of our information gathering processes (see www.google.com/analytics/ for further details). The data available to us through Google Analytics is aggregate only and does not identify you personally.
(c) We do not merge any personal information we have collected from you with data obtained through cookies or Google Analytics.
(d) You are able to opt out of cookie technology through changing the settings on your browser, but this may affect the way you experience our Website.
9. How do we keep personal information secure?
(a) You should be aware that there are inherent risks associated with the transmission of information via the internet, and our data security measures can never be guaranteed. This means that while we take steps to protect your personal information, we cannot guarantee its security.
(b) If you suspect any misuse, loss or unauthorised access, modification or disclosure of your personal information provided to us, please contact us immediately.
10. Will we transfer your personal information?
If we are involved in a sale, merger, consolidation, change in control, transfer of substantial assets, reorganisation or liquidation, we may transfer, sell or assign your personal information collected by us to one or more relevant third parties in our sole discretion.
11. What if I have questions or complaints about this Notice?
(a) If you:
(i) have any questions about this Notice;
(ii) wish to request access to any personal information that we hold;
(iii) wish to correct or update your personal information that we hold; or
(iv) wish to make a complaint or discuss any other privacy concerns you may have;
please contact us using the following details:
by email: email@example.com
(b) We reserve the right to charge for reasonable expenses that we may incur in preparing and sending you a copy of your personal information which you have requested.
(c) If you have a complaint or a privacy-related concern in relation to this Notice, please provide us with the opportunity to resolve the matter by contactuing us using the methods outlined above. Once we have received a complaint or privacy-related concern, we will try to work with you to resolve the matter.
(d) For further information on privacy, you may wish to visit the website of the Office of Australian Information Commissioner (OAIC): www.oaic.gov.au